1. How long does shipping take?
Our estimated shipping time is 7–14 business days. Please note that delivery times may vary depending on your location, shipping conditions, and seasonal order volumes.
2. When will my order be shipped?
Orders are processed and prepared for shipment as quickly as possible. Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the shipping option available for your order.
5. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. We will do our best to update it before your order is shipped.
6. What happens if my order is delayed?
While most orders arrive within the estimated 7–14 business day timeframe, occasional delays may occur due to holidays, high order volumes, weather, customs, or other circumstances beyond our control.
7. What should I do if my package arrives damaged?
Please contact us as soon as possible with your order number and photos of the damaged package and product. Our support team will be happy to assist you.
8. What if my package is marked as delivered but I haven’t received it?
Please check around your delivery address and with household members or neighbors first. If you still cannot locate your package, contact us and we will help you investigate the issue.
9. Do you offer express shipping?
Available shipping options are displayed at checkout based on your location and order.
10. Do I have to pay customs or import fees?
Depending on your destination and local regulations, customs duties or import fees may apply. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.